Gas Cooktops

Gas Cooktops

Unleash superior culinary prowess with the Smafan Gas Cooktop Collection. Elevate your cooking experience with our premium range of gas cooktops, meticulously crafted for precision, efficiency, and...

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FAQ

How can I use the coupon code?

Lucky you! To use your discount code:
1. Copy the discount code from the product page.
2. Add all of your glam goodies to your shopping cart and begin the checkout process.
3. There will be a box field in the checkout process to enter your code, then just click “apply” to apply the discount code at checkout.Please note that order discount codes cannot be combined with other discounts. Only one code can be applied per order. Discount codes cannot be used for orders already placed.

How do I return something?

Please refer to our returns policy to see if the item is eligible for a return. If eligible, please contact us through Email or give us a call for authorization. An RMA number is required from us for all approved returns.  We will not accept any returns without an RMA number.

How long will it take to receive my order?

Once your order is in transit, you will receive your order within 2-10 business days(depending on the delivery service).If you have not received the products for more than 10 days, please chat with us online, call us at 909-503-9060, or contact us at cs@smafan.com. we will be happy to resolve the issue immediately.

What if the products I’ve received are damaged or missing items

You must report any damaged or missing items within 3 business days of receipt by contacting us at contact cs@smafan.com. You also must keep the original box & packing material in the event the shipping carrier requires an investigation or if we require you to ship the original item back. In some cases, we may need a customer’s help to confirm why this is happening. We appreciate your cooperation and patience through this process.

Shipping

We are committed to provide you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, meanwhile ensuring that we provide the very highest levels of responsiveness to you at all times.

You will receive a Shipment Confirmation E-mail containing the tracking numbers once your order has shipped. The tracking number should be active within 24 hours through the shipping carrier.

What kind of support can I expect from Smafan?

SmåFan has dedicated in searching solutions to enhance our everyday lives. SmåFan is a client-driven company; our clients’ needs are our top priority.

Have questions about our products? Contact us and talk to our helpful tech support team. Our entire team receives specialized training regularly to ensure you are receiving the best information possible.

Have something emergency to us? You can chat with us at the Online Inbox!

Processing

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow an additional day in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone to notify you.

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