FAQs

FAQs

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

In general, orders typically process within 12-24 hours (except weekends and holidays), and transit time is typically 2-10 business days.

 

HOW DO I TRACK MY ORDER?

Please login to your account and click on your order details to view the tracking number for your order.

 

HOW DO I RETURN SOMETHING?

Please refer to our returns policy to see if the item is eligible for a return. If eligible, please contact us through Email or give us a call for authorization. An RMA number is required from us for all approved returns.  We will not accept any returns without an RMA number.

 

HOW DO I USE A COUPON CODE?

Lucky you! To use your coupon code, please add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box field in the checkout process to enter your code, then just click “apply”. Please note that only one promotion code can be entered for a given order. Coupon codes cannot be used for orders already placed.

 

WHAT IF THE PRODUCTS I’VE RECEIVED ARE DAMAGED OR MISSING ITEMS

You must report any damaged or missing items within 3 business days of receipt by contacting us at contact@carrohome.com. You also must keep the original box & packing material in the event the shipping carrier requires an investigation or if we require you to ship the original item back. In some cases, we may need a customer’s help to confirm why this is happening. We appreciate your cooperation and patience through this process.

 

WHAT HAPPENS WHEN AN ITEM IS ON BACKORDER?

In rare some cases, if you have not received the products for more than 10 days. Please contact us at contact@carrohome.com and we will be happy to resolve the issue immediately.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Our checkout page accepts Visa, MasterCard, Discover, American Express, and PayPal as forms of payment.

 

WHY HAVEN’T I RECEIVED MY TRACKING NUMBER YET?

Order processing will typically take 12-24 hours to process (except weekends and holidays). Normally, we will ship the item out within 1-2 working days, and the transportation time will be 2-10 days. Please also allow up to 12-24 hours for your tracking details to update from the shipping carrier. Payments will usually be received within 10 minutes, but may require more time if there is a hold in place for security purposes.

Please also review the product page for the products you have ordered, which will indicate the inventory availability status of the product. Products that are out of stock will be shipped automatically once we receive additional inventory.

 

VERIFICATION

We will send you an order confirmation email once your order is verified. After verification, the order will not be able to cancel during this period due to the handling process already starting. If you need your order cancelled, please contact us immediately and we will try our best before the item ships out.

 

PROCESSING

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow an additional day in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone to notify you.

 

SHIPPING

We are committed to provide you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, meanwhile ensuring that we provide the very highest levels of responsiveness to you at all times.

You will receive a Shipment Confirmation E-mail containing the tracking numbers once your order has shipped. The tracking number should be active within 24 hours through the shipping carrier.

 

RETURNS AND REFUNDS POLICY

The general return policy applies to all products except special products and clearance items.

We have a 30-day return, exchange, and refund policy. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

What items are returnable? (Items must meet all of these requirements):

  • Within 30 days of order date
  • In original condition: resellable
  • Unused or undamaged
  • In the original packaging

If your order has a problem, please contact us by email or through the contact page. DO NOT ship back products without an RMA authorization through the return process. We can resolve all issues with you quickly and with personal attention if you contact us directly.

An RMA number is required from us for all approved returns.  We will not accept any returns without an RMA number.

Items received which are incorrect or defective products are also returnable with RMA authorization:

Received defective product?

Received the wrong product?

Received a product not as described?

We will replace it!

Customer is responsible for all associated shipping costs unless products are defective or wrong.

Our refund policy is only applicable to successful returns. When completing the physical or online Return/Exchange Form, you may choose to be refunded via your original payment method.

Once we have processed your refund, you will receive a confirmation email from us. If you have opted for a refund via the original payment method, please allow up to 7 business days for your account to be credited. If you do not receive your refund after 7 days, please contact your payment processor directly for further information.