Return & Exchange Policy
RETURNS & EXCHANGES
The general return policy applies to all products except special products(Accessories like PCB, downrod, light cover) and clearance items.
Please contact us to obtain an RMA authorization to request a return: email email@example.com | Tel: 909 503 9060
Original shipping charges will not be refunded.
We have a 90-day return, exchange, and refund policy. If you want to return or exchange your purchase, please know that the time period begins the day you receive your product.
ITEMS ELIGIBLE FOR RETURN AND EXCHANGE (Items must meet all these requirements):
- Within 90 days of receiving your order.
- In original condition: resalable, unused or undamaged and in the original packaging.
- Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched, or missing major contents may be denied a return.
Special consideration: we understand that buyer’s remorse is part of life, but it is advisable to consider below factors before purchasing our products. It would prevent a potential lengthy and tedious return process:
- Check the electrical wiring in your home. Some of our products may require more updated electrical wiring.
- Consider if the style of your home will match the product you’re purchasing.
FINAL SALE AND NONRETURNABLE ITEMS
All Final Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, and aforementioned non-resalable items.
HOW TO RETURN AN ITEM
If your order has a problem, please contact us by email or through the contact page. DO NOT ship back products without an RMA authorization through the return process. We can resolve most of the issues if you contact us directly.
An RMA number is required from us for all approved returns. We will not accept any returns without an RMA number.
Orders received with incorrect or defective products also require RMA authorization.
Customer is responsible for all associated shipping costs unless products are defective or incorrect. Any incurred shipping costs will be deducted from the refund amount.
Our refund policy is only applicable to successful returns.
REFUND METHOD AND TIMING
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item. Please call us at 909 503 9060 with your order number handy, and we'll be happy to send you a replacement.
For returns by mail, once we receive your return, we will process it within 7–10 business days. Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account.
If an item is returned is not in the acceptable condition, we will reserve the right of withholding part of the refund.