Return & Exchange Policy

Return & Exchange Policy

RETURNS, EXCHANGES & WARRANTY POLICY
The general return policy applies to all products except special products and clearance items.
Please contact us to obtain an RMA authorization to request a return: email cs@smafan.com | Tel: 888-253-2374
We have a 30-day return, exchange, and refund policy. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
What items are returnable? (Items must meet all these requirements):
• Within 30 days of order date
• In original condition: resalable
• Unused or undamaged
• In the original packaging

If your order has a problem, please contact us by email or through the contact page. DO NOT ship back products without an RMA authorization through the return process. We can resolve all issues with you quickly and with personal attention if you contact us directly.
An RMA number is required from us for all approved returns. We will not accept any returns without an RMA number.
Items received which are incorrect or defective products are also returnable with RMA authorization.
Customer is responsible for all associated shipping costs unless products are defective or incorrect. Any incurred shipping costs will be deducted from the refund amount.
Our refund policy is only applicable to successful returns. When completing the physical or online Return/Exchange Form, you may choose to be refunded via your original payment method.
Once we have processed your refund, you will receive a confirmation email from us. If you have opted for a refund via the original payment method, please allow up to 7 business days for your account to be credited. If you do not receive your refund after 7 days, please contact your payment processor directly for further information.