Warranty Policy

RETURN & WARRANTY POLICY
The general return policy applies to all products except special products and clearance items.
Please contact us to obtain a RMA authorization to request a return: email cs@carrohome.com | Tel: 888-253-2374

We have a 30-day return, exchange, and refund policy. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

What items are returnable? (Items must meet all of these requirements):

  • Within 30 days of order date
  • In original condition: resellable
  • Unused or undamaged
  • In the original packaging
If your order has a problem, please contact us by email or through the contact page. DO NOT ship back products without an RMA authorization through the return process. We can resolve all issues with you quickly and with personal attention if you contact us directly.
An RMA number is required from us for all approved returns.  We will not accept any returns without an RMA number.
Items received which are incorrect or defective products are also returnable with RMA authorization:
Received defective product?
Received the wrong product?
Received a product not as described?
We will replace it!
Customer is responsible for all associated shipping costs unless products are defective or wrong. Any incurred shipping costs will be deducted from the refund amount.
Our refund policy is only applicable to successful returns. When completing the physical or online Return/Exchange Form, you may choose to be refunded via your original payment method.
Once we have processed your refund, you will receive a confirmation email from us. If you have opted for a refund via the original payment method, please allow up to 7 business days for your account to be credited. If you do not receive your refund after 7 days, please contact your payment processor directly for further information.
 
WARRANTY
Our products come with a 1-Year Limited Manufacturer's Warranty against defects from original date of purchase. If you have received a defective item, please contact our warranty department (cs@carrohome.com | Tel: 888-253-2374) and fill out a claim form for us to investigate your claim. Warranty does not cover damages caused by normal wear and tear, accident, abuse, neglect, unauthorized modifications, loose or overtightened components, improper installation, or improper use of the product. Upon approval of warranty, we will replace the defective part or item to full functionality. We have a right to refuse requested warranty service if it is outside of the terms of our policy. Failure to provide necessary requested information will result in the denial of the warranty claim. Please allow up to 7 business days from date of receipt for us to process your warranty claim. We will check the returned item for any damages and to verify the validity of the claim. Returned items outside the terms of our warranty policy are subjected to a 15% restocking fee, and original shipping costs will not be refunded.