Collection: Gas Cooktops

Please refer to our returns policy to see if the item is eligible for a return. If eligible, please contact us through Email or give us a call for authorization. An RMA number is required from us for all approved returns.  We will not accept any returns without an RMA number.

You must report any damaged or missing items within 3 business days of receipt by contacting us at contact cs@smafan.com. You also must keep the original box & packing material in the event the shipping carrier requires an investigation or if we require you to ship the original item back. In some cases, we may need a customer’s help to confirm why this is happening. We appreciate your cooperation and patience through this process.

We are committed to provide you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, meanwhile ensuring that we provide the very highest levels of responsiveness to you at all times.

You will receive a Shipment Confirmation E-mail containing the tracking numbers once your order has shipped. The tracking number should be active within 24 hours through the shipping carrier.

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow an additional day in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone to notify you.